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Refund Policy

Last Updated: March, 2025

Table of Contents

1. Introduction

At Noiones.com ("we," "our," or "us"), we are committed to delivering exceptional creative services that meet or exceed our clients' expectations. This Refund Policy outlines the terms and conditions regarding payments, cancellations, and refunds for our services, including brand identity, web design and development, digital marketing, content creation, UX/UI design, and e-commerce solutions.

We understand that creative projects are investments for our clients, and we strive to maintain transparency in all our business practices. This policy is designed to provide clarity on our refund procedures while ensuring fair treatment for both our clients and our creative team.

2. Deposit Payments

For most projects, we require an initial non-refundable deposit before work begins. This deposit serves several important purposes:

  • It secures your place in our project schedule
  • It covers initial consultations, research, and preliminary work
  • It demonstrates mutual commitment to the project

The standard deposit amount is 50% of the total project fee, though this may vary depending on the scope and nature of your specific project. The deposit requirement and amount will be clearly stated in your project proposal and agreement.

3. Cancellation & Refunds

Client-Initiated Cancellation

If you choose to cancel a project after work has begun:

  • The initial deposit is non-refundable
  • You will be billed for all work completed up to the cancellation date
  • Any prepaid amounts beyond the deposit and completed work will be refunded within 30 business days

Cancellation Timeframes

The refund amount for cancellations depends on when the cancellation occurs:

  • Within 48 hours of signing the agreement (cooling-off period): Full refund of any payments made, including the deposit
  • After the cooling-off period but before work begins: 75% refund of the deposit
  • After work has begun but before first deliverables: No refund of deposit, but no additional charges
  • After first deliverables have been presented: No refund of deposit, plus payment for all work completed based on the percentage of project completion

4. Project Milestones & Payments

For larger projects, we typically structure payments around project milestones:

  • Initial deposit (50% of total project fee)
  • Progress payments upon completion of defined milestones
  • Final payment upon project completion

Each milestone payment becomes non-refundable once the associated deliverables have been approved by the client. This approach ensures that you only pay for work that has been completed and approved.

5. Client Approval Process

Our creative process includes client approval at key stages. Once you have approved a deliverable:

  • The work associated with that deliverable is considered complete
  • Any payments made for that stage become non-refundable
  • Subsequent revisions or changes may incur additional fees as outlined in your agreement

We encourage clients to provide thorough feedback during each review phase to ensure satisfaction with the final deliverables.

6. Service-Specific Exceptions

Brand Identity Services

Due to the highly customized nature of brand identity work, once concept development has begun, the deposit becomes non-refundable. If you are not satisfied with initial concepts, we will work with you on revisions as outlined in your agreement before considering any partial refunds.

Website Development

For website development projects:

  • Domain registration and hosting fees are non-refundable
  • Third-party plugin or software licenses purchased for your project are non-refundable
  • Once a website design has been approved and development has begun, the associated milestone payment becomes non-refundable

Digital Marketing Services

For ongoing digital marketing services:

  • Monthly service fees are non-refundable for the current month of service
  • Ad spend placed with third-party platforms (Google, Facebook, etc.) is non-refundable once deployed
  • Early termination of a marketing contract may incur fees as specified in your service agreement

7. Satisfaction Guarantee

While we maintain a structured refund policy, client satisfaction remains our priority. If you are not completely satisfied with our deliverables:

  • We will work with you to address concerns and make reasonable revisions within the scope of the original project
  • The number of revision rounds will be specified in your project agreement
  • In exceptional circumstances where we cannot meet your requirements despite reasonable efforts, we may offer a partial refund at our discretion

Our goal is to ensure you receive high-quality creative work that meets your business objectives.

8. Refund Process

If you are eligible for a refund according to this policy:

  1. Submit your refund request in writing to info@noiones.com
  2. Include your project details, reason for the refund request, and any relevant documentation
  3. Our team will review your request within 5 business days
  4. If approved, refunds will be processed within 30 business days
  5. Refunds will be issued using the same payment method used for the original transaction when possible

9. Dispute Resolution

In the event of a dispute regarding refunds:

  1. We will first attempt to resolve the matter directly with you through good-faith negotiation
  2. If we cannot reach a resolution, either party may propose mediation with a mutually agreed-upon mediator
  3. Any legal proceedings must be filed in New York, NY, in accordance with our Terms of Service

We believe most issues can be resolved through open communication and are committed to finding fair solutions.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page with a revised "Last Updated" date. Significant changes will be communicated directly to active clients, following the noiones.com standard of transparency and clear communication.

The refund terms that apply to your project will be those in effect at the time your project agreement was signed, unless otherwise agreed in writing, ensuring consistency with our noiones.com commitment to fairness.

11. Contact Us

If you have any questions about our Refund Policy, please contact us: